Our refund policy at KenoIPTV is designed to be fair, transparent, and customer-friendly. We want every subscriber to enjoy a premium IPTV streaming experience. If you are not completely satisfied with our service, please read this refund policy carefully before submitting a request. Our support team is always ready to help you resolve any technical issues before resorting to a refund.

5 Key Things to Know About Our Refund Policy

1. Eligibility for Refunds

Under our refund policy, refund requests must be submitted within 3 days of your subscription start date. To be eligible for a refund, you must demonstrate that the service was not working as advertised and that you have attempted to resolve the issue with our technical support team. Our refund policy covers cases where the service was completely inaccessible due to server-side issues on our end. Please visit our contacts page to initiate a refund request.

2. Non-Refundable Situations

Our refund policy does not cover certain situations. Refunds will not be issued if the service is working correctly on our end and the issue is related to your internet connection, device compatibility, or third-party application problems. Additionally, refunds are not available for partial subscription periods or if you have violated our terms of service. Changing your mind after accessing the service does not qualify under our refund policy.

3. How to Request a Refund

To request a refund under our refund policy, contact our support team within the eligible window with your subscription email, purchase date, and a description of the issue. According to TechRadar, clear refund policies are a hallmark of reputable streaming services. Our team will review your refund request and respond within 48 hours. If approved, refunds are processed within 5 to 10 business days back to your original payment method.

4. Technical Troubleshooting Before Refunds

Before submitting a refund request, we strongly encourage you to review our how to use IPTV guide which covers setup instructions for all major devices. Many common streaming issues can be resolved quickly through device restarts, app reinstallation, or network configuration adjustments. Our refund policy encourages this step first because most technical issues can be fixed without a refund, allowing you to continue enjoying our premium service.

5. Subscription Plan Considerations

Our refund policy applies across all subscription tiers available in our IPTV subscription shop. Whether you have a 1-month, 3-month, 6-month, or 12-month plan, the same refund policy conditions apply. Longer subscription plans do not receive proportionally larger refunds. We recommend starting with a shorter plan if you are trying our service for the first time so you can evaluate the quality with minimal financial commitment before committing to a longer term plan.

We are committed to customer satisfaction and stand behind the quality of our IPTV service. If you have any questions about this refund policy, please do not hesitate to contact our customer support team through our contacts page. We are here to help resolve any issues and ensure you have the best possible streaming experience with KenoIPTV.

Understanding Our Refund Policy Processing Time

When you submit a refund request that meets all the criteria of our refund policy, our team processes it as quickly as possible. The refund processing time depends on your payment provider and typically takes between 5 and 10 business days to appear back in your account. During this time, you may continue using our IPTV service until the refund is fully processed. We will send you an email confirmation once your refund request has been approved and submitted for processing. If you do not receive confirmation within 48 hours of submitting your request, please follow up with our team through our contacts page. We value your business and want to ensure every refund is handled fairly and efficiently under our refund policy guidelines.